No service from Creative's customer service officer
ON 31 Aug, I bought a 4GB Creative Zen Vision Plus MP3 player at Comex.
Unfortunately, in less than 48 hours, the player broke down - the system hung and the player could not be charged.
On 2 Sep, I went to the customer service counter at the Creative Technology office in the International Business Park.
I was recommended to buy an additional Creative charger. But, I did not see the point in doing that as the USB charger that came with the player should allow me to charge it with my computer. Why should I have to pay for an extra charger?
The customer service officer also told me that there was no stock in the office for the model I bought to give me a replacement set.
He told me to go to the Creative booth at Comex to exchange for another player, but there was no guarantee I would get it.
I asked him if he could help me arrange for the exchange and ask the staff at the booth to hold the replacement set for me while I travel to the Expo on the same day.
He said he could not do that as they had different managers stationed there.
Strangely, a friendly technician at the Creative office later managed to find me a replacement set.
But the second player also broke down - less than three hours after I got it. So on the same day, I went down to the Creative office again.
The same customer service officer told me I must have toggled the different functions of the player too fast and caused the system to hang.
But I could not accept his explanation. Two of their new MP3 players had broken down in two days!
When I asked for a cash refund, he told me there was no guarantee I would get one. I was told that maybe I would get a voucher of similar value to the player, but I said I did not want to buy any more Creative products after this experience.
I was also denied when I asked to speak to someone in higher management about my problem.
All I want is a refund for the MP3 player.
- Lenny Tan Tien Lang
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He got his refund in the end after all the hassle.
::Quote:: i recieved the call too. It has been delayed due to faulty product which best denki recieved. unlucky for best denki. their salesman told me that last week they recieved 4 new sets, but out the 4, 2 of them were faulty, causing them to send back to creative. thus resulting in delay. so i guess creative's QC is really going down the drain. ::unquote::
