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Shane

E2C cable problem

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I bought my pair of Shure E2Cs a couple of months back from Hung Brothers. It has served me well over that relatively short period of time and I must say that I'm satisfied with it. However, the cable has apparently developed some issues. Whenever I move the cable and it bends at certain angles at a specific point on the cable, the left channel drops out. I tried with various sources and yes, I can confirm that the problem lies sole with the E2Cs as I'm also able to repeat the problem by finding that "sweet spot". There are also no observable damage on the exterior of the cable aside from the kinks which formed from the coiling of the cable.

 

I'm intending to get it sorted out as it is well within the warranty period. My question being that, where do I go to return the product? Is there a specific Shure retailer here in SG that I can go to, or do I have to go through the hassle of shipping it and all that jazz.

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Contacts for Shure service centre:

 

Electronics & Engineering Pte Ltd

285 Outram Road, Singapore 169069

Tel: 6223 5873

 

Remember to bring your E2c receipt or proof of purchase for warranty.

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