aaron-xp 0 Report post Posted May 2, 2006 (edited) This appeared on my relatively new UM1 (about 2 weeks old). What should I do? Will it eventually affect it performance? Tape it? Ignore it? Or send it back? Still under 1 year warranty though. EDIT: Bigger picture Edited May 2, 2006 by aaron-xp Share this post Link to post Share on other sites
squalle 0 Report post Posted May 2, 2006 (edited) WOW! how did you abuse them? my UM2 has been with me for months and yet there's no sign of tear anyway, try return if they wanna accept. usually, wear and tear is not covered under warranty Edited May 2, 2006 by squalle Share this post Link to post Share on other sites
aaron-xp 0 Report post Posted May 2, 2006 (edited) Did practically nothing. Put them in the case when they are not used, etc. Used them with the Deuter rucksack though. The headphone "opening" is on the top of the bag. Edited May 2, 2006 by aaron-xp Share this post Link to post Share on other sites
RB26DETT 0 Report post Posted May 2, 2006 DO NOT IGNORE IT! Send them back.. Get Westone (?) to service the phones at least... Quite an obvious design flaw... Good luck! Share this post Link to post Share on other sites
afbug 0 Report post Posted May 2, 2006 It looks like a piece of un-cut plastic or what? If its frayed ends, Westone will replace them. Contact them for help. Where you bought them? Stereo? On my UM1, there is also some defects similar to this but its just un-cut plastic. I just ignore it. Its also on the plug end. On my UM2, its perfect. They're similar to Grados i guess. Finish is not machined perfect. Share this post Link to post Share on other sites
aaron-xp 0 Report post Posted May 2, 2006 Ya, got them from Stereo. So what do I do now? Share this post Link to post Share on other sites
afbug 0 Report post Posted May 2, 2006 Ya, got them from Stereo. So what do I do now? Are the wires exposed at the frayed ends? If it the cables are not expose, i think there is not need to worry. Just a manufacturing defect. Just like my Grado and Alessandros. Got dinks and scratches on plastic. You can try asking Stereo for advise on this before email Westone. Share this post Link to post Share on other sites
aaron-xp 0 Report post Posted May 2, 2006 (edited) Will PM him. Thanks. May need you guys' help later. But thanks. Wire not exposed, yet. Edited May 2, 2006 by aaron-xp Share this post Link to post Share on other sites
afbug 0 Report post Posted May 2, 2006 Will PM him. Thanks. May need you guys' help later. But thanks. Wire not exposed, yet. Does the cable look intact? Any tears on the cable or its just extra plastic sticking out of the plug? If you exmine the plug, it can be not perfectly finish too. On one of my ear pieces, there is also a little clear plastic sticking out. Share this post Link to post Share on other sites
aaron-xp 0 Report post Posted May 2, 2006 (edited) Cable is intact. On second thought, it may just be an uncut plastic. there are 2 wires braided together, so this third plastic piece may be just an extra unfinished piece of plastic. Just hope so though. Will wait for Stereo's reply. Will let the UM1 "rest" tomorrow. Won't use it for commuting. Won't use it on the train. Edited May 2, 2006 by aaron-xp Share this post Link to post Share on other sites
afbug 0 Report post Posted May 2, 2006 Really, i expect many Westone to be like that. Maybe its just a quirk about Westone. On my recabled UM2, the cables got more white markings than usual. Dun worry, they are quite rugged. Got any problem, Westone will fix free if its covered under warranty. But not wear and tear hor. It goes the same for Shure and Ety as well. Their customer service also very good. Share this post Link to post Share on other sites
aaron-xp 0 Report post Posted May 2, 2006 On third thought, if it were an uncut piece of plastic, why didn't I notice it earlier? Doesn't seem to appear on earlier pics. Anyway, these phones are the very ones on the Westone wikipedia page! http://en.wikipedia.org/wiki/westone Share this post Link to post Share on other sites
Stereo_Electronics 0 Report post Posted May 2, 2006 I'll change it for you when my new stocks arrive, no worries. Share this post Link to post Share on other sites
afbug 0 Report post Posted May 2, 2006 On third thought, if it were an uncut piece of plastic, why didn't I notice it earlier? Doesn't seem to appear on earlier pics. Anyway, these phones are the very ones on the Westone wikipedia page! http://en.wikipedia.org/wiki/westone Because its so tiny and maybe you panicked. Did you exmine the ear pieces as well? Mine got a little piece of un-cut clear plastic too. You should take extra care of the filters instead cos its not user replaceable. Try to keep them in a dry environment when not in use. If it got wet, dry it using some silicon gel by putting them together in the case. Those camera type can. You did the wikipedia page? It seem like it have the important info already? Share this post Link to post Share on other sites
aaron-xp 0 Report post Posted May 2, 2006 Ya, did the whole thing so far. my username is @@ron. Share this post Link to post Share on other sites
